Shipping policy

Shipping and Delivery Policy

Last updated: 2 August 2026

1. Where we deliver

We deliver to the countries and regions available at checkout. Restrictions may apply to some products or addresses.

2. Fulfilment locations

Orders may be dispatched from the United Kingdom, Lebanon or another disclosed fulfilment location. Orders delivered in Lebanon are normally fulfilled by Muzdan SARL on behalf of Muzdan Limited. An order containing several products may arrive in separate parcels without an additional delivery charge unless stated at checkout.

3. Processing and delivery estimates

Estimated processing and delivery times are displayed at checkout or in the order confirmation. They begin after order acceptance and exclude weekends and public holidays unless stated otherwise. Made-to-order or personalised products may have longer lead times shown on the product page.

Delivery dates are estimates unless expressly guaranteed. We will notify you of a material delay. Where the law gives you a right to cancel for late delivery, that right is preserved.

For UK consumer orders, if no delivery period is agreed, we will deliver without undue delay and normally no later than 30 days after the contract is formed, unless another period is permitted by law and agreed with you.

4. Charges, duties and taxes

Delivery charges are shown before you place the order. For cross-border orders, checkout will state whether import duties and taxes are included. If they are not included, the recipient is responsible for them and for any customs information required. Customs delays are outside our direct control, but we will provide reasonable assistance.

5. Tracking and delivery

Where tracking is available, we send details after dispatch. Delivery may require a signature or secure handover. Follow carrier instructions promptly. A carrier’s “delivered” scan is evidence of delivery but is not conclusive if you reasonably dispute receipt.

6. Address changes and failed delivery

Contact us immediately if an address is incorrect. We cannot guarantee changes after processing or dispatch. If a parcel is returned because the address was wrong, access was unavailable, import charges were refused or it was not collected, we may charge reasonable redelivery and unrecoverable return costs where lawful.

7. Lost or damaged parcels

Tell us at [INSERT EMAIL] promptly if a parcel is missing, visibly damaged, opened or contains the wrong item. Keep the packaging and provide reasonable evidence so we can investigate with the carrier. This request does not reduce your legal rights or transfer our delivery obligations to you.

8. Risk

For consumer orders, risk passes when the product is delivered to you or a person you identify to receive it, except where you independently appoint a carrier not offered by us or mandatory law provides otherwise.

9. Contact

Delivery support: email: cs@muzdan.co.